• Use the Website only for lawful purposes.
• Provide accurate information when creating an account or placing an order.
• Do not interfere with Website security, functionality or other users.
• Do not upload malicious code, scrape content for unauthorized commercial use, impersonate others or place fraudulent/abusive orders.

We make reasonable efforts to present accurate product names, ingredients, pack sizes, preparation directions, prices, images and availability. Because many of our products contain naturally grown tea leaves, herbs, flowers, roots and spices, reasonable batch-to-batch variation in colour, aroma, flavour, cut size, texture and appearance may occur and does not by itself indicate a defect.

Product images are illustrative. Screen settings, harvest conditions and natural material variation may cause the physical product to appear slightly different.

Please read the product page and physical label before purchase and consumption, including ingredient, allergen, storage, preparation, best-before and other applicable information. If you have an allergy, sensitivity, dietary restriction or specific concern about an ingredient, contact us before purchase.

Store and prepare products according to the instructions on the packaging. Anekanta Organic is not responsible for deterioration caused after delivery by improper storage, contamination, handling or preparation, to the extent permitted by law.

Content about botanicals, traditional references, sensory character, flavour, aroma, rituals or general wellness is provided for general informational and educational purposes. It is not medical advice and should not be interpreted as a diagnosis, treatment, cure or prevention of disease. If you are pregnant, breastfeeding, taking medication, have a medical condition or have specific health concerns, seek appropriate professional advice before consuming relevant products.

Prices are displayed in Indian Rupees (INR) unless otherwise stated. Applicable taxes, shipping fees, COD fees or other compulsory charges, where applicable, will be displayed on the Website or at checkout before you confirm the order. Prices and offers may change prospectively without notice. A price change will not normally affect an already confirmed order, except in case of an obvious technical/pricing error or where required by law.

Our 14-digit FSSAI Licence / Registration Number is 10825020000101. It will be displayed on applicable invoices, receipts, cash memos or bills in accordance with FSSAI requirements.

Placing an order is a request to purchase the selected products. An automated confirmation acknowledges receipt of the order. We may cancel or decline an order where reasonably necessary, including product unavailability, payment failure, suspected fraud, incorrect information, delivery restrictions, duplicate/abnormal orders or an obvious technical/pricing error. If we cancel a paid order, an eligible refund will be processed through the applicable payment route.

Payments are processed using the payment methods available at checkout. Never share your OTP, UPI PIN, ATM/card PIN, CVV or internet-banking password with anyone claiming to represent Anekanta Organic. We will not request these confidential credentials through email, phone, WhatsApp or social media.

Orders are processed and delivered according to our Shipping & Delivery Policy. Delivery estimates are not guaranteed and may be affected by courier operations, weather, public holidays, regional restrictions, incorrect addresses or other circumstances outside our reasonable control.

Order cancellations, damaged/incorrect orders, replacements and refunds are governed by our Refund, Replacement & Cancellation Policy. Because our products are consumable food and botanical products, opened, used, partially consumed or tampered products are generally not eligible for return simply because of a change of mind, subject always to applicable consumer rights.

Promotions may be subject to expiry dates, minimum order values, product exclusions, quantity limits and customer/order limits. Unless expressly stated, promotional offers cannot be combined. If a promotion contains specific terms, those terms will apply to that promotion.

Where reviews, ratings, photographs or other customer content can be submitted, you agree to provide genuine content that is lawful and does not infringe another person’s rights. By submitting such content, you grant Anekanta Organic a non-exclusive, royalty-free right to display and use it for legitimate Website, customer-service and marketing purposes, subject to applicable law and platform rules. We may moderate or remove unlawful, fraudulent, abusive or irrelevant content.

The Anekanta Organic name, logos, product names, copy, photographs, illustrations, videos, packaging artwork, Website design and other content are owned by or licensed to Anekanta Organic unless otherwise stated. You may not reproduce, modify, distribute or commercially exploit such content without prior written permission except as permitted by law.

The Website may rely on or link to third-party services such as Shopify, payment providers, couriers, analytics tools, social platforms and apps. Third-party services operate under their own terms and policies. We are not responsible for external content or services to the extent permitted by law.

We aim to maintain a reliable Website but do not guarantee uninterrupted or error-free availability. We may suspend or modify functionality for maintenance, upgrades, security or operational reasons.

To the extent permitted by applicable law, Anekanta Organic will not be liable for indirect or consequential losses arising solely from Website interruption, customer misuse, improper storage/ preparation or events outside our reasonable control. Nothing in these Terms excludes or limits any consumer right, warranty, remedy or liability that cannot legally be excluded or limited.

We will not be responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, public-health emergencies, government restrictions, transport/courier disruption, strikes, civil disturbance, major internet/technology failures or similar events.

These Terms are governed by the applicable laws of India. Subject to mandatory consumer-protection and jurisdiction rules, disputes will be subject to the courts or forums having lawful jurisdiction in relation to Sonipat, Haryana, India. Nothing in these Terms prevents a consumer from using a statutory consumer redressal forum that has jurisdiction under applicable law.

We may update these Terms from time to time. The revised version will be published with an updated Effective Date. Changes apply prospectively to the extent permitted by law.

Consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month from receipt, in accordance with applicable law. For support, contact care@anekantaorganic.com or 9729068008; see our Contact & Grievance Redressal page for full details.