Our standard B2C checkout is intended for delivery within India, subject to PIN-code serviceability by our courier partners.

If international shipping is enabled for a destination, the specific shipping charges, duties, taxes, restrictions and delivery terms shown at checkout will apply.

Orders are generally processed and dispatched within 1–2 business days after successful order/payment confirmation, subject to stock availability and verification.

Orders placed on Sundays, public holidays, during peak campaigns or exceptional operating conditions may take longer.

If a material delay occurs, we will make reasonable efforts to inform you.

Any shipping fee, free-shipping threshold, COD fee or other delivery charge applicable to your order will be displayed on the Website or at checkout before payment/confirmation.

Promotional shipping terms may change from time to time.

Cash on Delivery, if available, is subject to PIN-code, order-value and operational eligibility shown at checkout.

After dispatch, tracking information may be sent by email, SMS, WhatsApp or another available channel.

Tracking links can take some time to become active after the courier receives the shipment.

You are responsible for providing a complete and accurate name, address, city, state, PIN code and active mobile number.

If you notice an error, contact care@anekantaorganic.com immediately. We will try to assist before dispatch, but an address change cannot be guaranteed after the order has been processed or handed to the courier.

Courier partners may make one or more delivery attempts according to their service rules.

If delivery fails because the customer is unavailable, refuses delivery, provides an incorrect/incomplete address or cannot be contacted, the shipment may be returned to origin (RTO).

Re-dispatch may require an additional shipping charge where the failure was not attributable to Anekanta Organic.

If tracking shows an unusual delay or the parcel is not delivered within a reasonable period, contact us with your order number.

We will coordinate with the courier and make reasonable efforts to investigate.

Courier or force-majeure delays do not automatically create liability beyond rights available under applicable law, but we will work to provide a practical resolution.

If the outer parcel appears materially damaged, opened or tampered with, please photograph or video the package and shipping label before opening where possible.

If the product itself is damaged, missing, incorrect or compromised, follow the claim process in our Refund, Replacement & Cancellation Policy.

If an order contains multiple items and an item becomes unavailable, we may contact you to hold the order, ship available items separately, offer an agreed alternative or refund the unavailable item.

We will communicate any material change that affects your order.

International shipping is not part of our standard India delivery commitment unless explicitly enabled at checkout.

International orders may be subject to customs duties, import taxes, restrictions, inspection and local regulations in the destination country.

Such charges are generally the recipient’s responsibility unless checkout expressly states otherwise.

For shipping or delivery support, contact care@anekantaorganic.com or 9729068008 with your order number.

If a shipping issue is raised as a consumer complaint, Manoj Jain, Marketing – Grievance Officer, will acknowledge the complaint within 48 hours of receipt and redress it within one month from the date of receipt, in accordance with applicable law.