You may request cancellation as soon as possible after placing an order by emailing care@anekantaorganic.com with the order number.

We will make reasonable efforts to cancel an order before it has been processed, packed or dispatched.

Once dispatch has occurred, cancellation may no longer be possible and any eligible remedy will be handled under the provisions below.

Please contact us within 48 hours of delivery if:

• The product was damaged in transit.
• You received a product different from the one ordered.
• An item or quantity is missing.
• The product seal or packaging appears materially compromised at delivery.

Please provide the order number, customer name, description of the issue and clear photographs/videos of the parcel, shipping label and affected product where reasonably available.

We may ask for photographs, batch/lot details, best-before information and other evidence needed for quality review.

If you receive a product with a materially inadequate remaining shelf life, an incorrect or unclear best-before declaration, or another freshness concern apparent on delivery, please contact us within 48 hours of delivery.

Please include clear photographs of the product and packaging together with the batch/lot number and best-before details where available.

We will review the concern and, where verified, offer an appropriate replacement, refund or other remedy in accordance with applicable law.

After reviewing an eligible claim, we may offer one of the following depending on the issue, stock and applicable law:

A replacement may be preferred where the problem can be resolved quickly and the same product is available. This does not limit any remedy that must be provided under applicable law.

Opened, used, partially consumed or tampered tea, herbal infusions, botanicals, flowers, herbs, spices, tea bags and other consumable products are generally not eligible for return or refund merely because the customer changes their mind, dislikes the flavour or no longer wants the product, except where applicable law requires otherwise or there is a verified quality/fulfilment issue covered by this Policy.

A request relating to an unopened product may be considered only on a case-by-case basis and requires prior written approval.

Considerations may include packaging integrity, time since delivery, product condition, food-safety requirements and reverse-logistics feasibility.

• Opened or partially consumed products without a verified defect.
• Products damaged after delivery because of improper storage, moisture, heat, sunlight, contamination or handling.
• Products used or prepared contrary to the stated instructions.
• Products returned without prior authorization.
• A change-of-mind request after opening/using a consumable product.
• A claim submitted outside the stated reporting window where the delay prevents reasonable verification, subject to applicable law.

Once a refund is approved, we aim to initiate it within 7 business days through the original payment method or another lawful method agreed with you where the original route is unavailable.

The time for the amount to appear in your account may additionally depend on the payment gateway, bank, card issuer or UPI/payment provider.

Depending on the circumstances, an approved refund may cover the affected product price, the eligible order amount and, where appropriate, relevant shipping charges.

For verified damage, incorrect fulfilment or a defect attributable to us, we will make reasonable arrangements for the appropriate remedy without imposing an unfair return cost on the customer.

For products purchased as part of a bundle, discount or promotional offer, any refund may be calculated using the actual amount allocated/paid for the affected item, subject to the promotion terms and applicable law.

If a parcel is returned because of an incorrect/incomplete address, customer unavailability, refusal to accept delivery or repeated failed attempts, we may contact you regarding re-dispatch.

Additional shipping charges may apply where the failed delivery was caused by customer-provided information or refusal.

Any cancellation/refund after RTO will be handled fairly after considering permitted shipping/return costs and applicable law.

Email care@anekantaorganic.com and include:

• Order number.
• Customer name.
• Registered mobile/email.
• Reason for the request.
• Photographs/videos where relevant.

Please keep the product and original packaging until the issue has been reviewed, unless we tell you otherwise.

This grievance timeline is separate from payment-provider processing time after a refund has already been approved and initiated.

Nothing in this Policy is intended to restrict any consumer right, warranty, remedy or protection that cannot lawfully be excluded.

Where applicable law provides a greater right or remedy, applicable law will prevail.